What information do we collect?
We collect information about you when you register and place an order on our website or subscribe to our newsletter.
When ordering and registering on our site, you will be prompted to enter your details: name and surname, country, city or town, email address, postal code and telephone number (optionally but preferrable).
How do we use collected information?
Any information that we collect from you may be used in the following ways:
– to personalize your experience of total purchases (this information helps us respond to your individual needs better);
– to improve our website in general (we continually strive to improve our products and services, based on the feedback information that we receive from you);
– to improve our customer service (your information helps us to respond to your requests more effectively, thereby perfecting our technical support);
– email, which you provide for order processing, will only be used to send you information and updates concerning your order (subscribe to our newsletter, and if it will bother you, you can unsubscribe by clicking on the link at the bottom of each email).
How we protect your information?
We implement a variety of security measures for the safety of your personal information when you order.
We offer the use of a secure server. All transmitted information is provided via Secure Layer technology (SSL 256 bit), and then encrypted in a processing gateway of provider database.
After a successful order, your personal information (credit card, address, personal contact details etc.) will not be stored on our servers.
To whom we can disclose information?
We do not share your personal information with unauthorized persons.
But it is available to our trusted employees, who help us with our website and business in general, and distributors who are engaged in the promotion of products from our warehouses. We provide them with your personal information only to the extent that is required to process your order. They are prohibited from using that personal information for any other purpose.
While processing your transaction, your information, whether businesses or individual, will not be exchanged or transferred to any other company or other private parties, without your consent, except for the purpose of processing and delivery of the product you purchased, for financial institutions, government agencies, delivery and mail services, involved in the processes of fulfilling your order.
But if there were signs of violation of the law on the part of the client, we assist in the disclosure of his personal information to persons or authorities, which are authorized by law to receive such information.
Third party links
Sometimes, at our discretion, we may include third party services links on our website. These third-party sites have separate and independent privacy policies.
Therefore, we assume no liability for the content and activities of these sites.
Changing or deleting your personal information from our website
Registered users can review and edit their personal information by logging on to the website in the account form and entering their username and password. Personal information includes the customer’s profile, his/her address and recent orders.
Access to this personal information by our staff can only be performed in case of an emergency.
If at any stage, the customer wants to delete his/her profile with personal information, we will require a letter from with the customer’s identifying information and his account will be deleted from the website.