Track Your Order

Track Your Order

Order Tracking & Delivery Information

Before contacting us about your order status, please first try tracking your package online using the appropriate courier service. Click on the corresponding courier logo to be redirected to their official tracking page, where you can view the most up-to-date delivery information.

You’re 100% Covered

Don’t worry — you’re fully protected when shopping with OKDERMO. If your parcel is lost in transit, we’ll reship it for free.
However, we must wait 5 weeks from the dispatch date before confirming the package is lost, as delivery delays can sometimes occur.

Tracking Your Parcel

• International Registered Airmail
  This method offers limited tracking—you’ll see only the dispatch and final delivery statuses. Intermediate tracking updates are not available.

• EMS Express Shipping
  This service is fully trackable online and requires a signature upon delivery.
  (Please ensure someone is available to receive the package.)

• Tracking Updates Delay
  Tracking numbers may take 1–3 business days to update after dispatch. This delay depends on the processing time of the postal service, so tracking data may not appear immediately after we email your tracking number.

Customer Responsibility

• Customers are responsible for monitoring their order status using the provided tracking number.

• Parcels typically remain at your local post office for 14 days. If not collected within that time, the parcel is returned to us.

• In such cases, we are charged for return shipping and handling—these fees are non-refundable.

Final Delivery by Local Postal Service

Once your parcel enters your country, it is handled and delivered by your local postal service.
For example, in the U.S., delivery is completed by USPS.

❓ Questions or Support

If you still have questions or need assistance with your order, please don’t hesitate to contact us via our Contact Us page or by email.

For more information, refer to our Shipping Policy page.