USER AGREEMENT (incl. Policy, Terms and Conditions)
1.1. This Agreement regulates the relations between the Customers/Users and the Website, according to which the Website acts as the Seller on the Internet, providing the services of sale and delivery of goods throughout the world (see p.16.10.) for the Customers/Users, using the web-interface https://okdermo.com
1.2. Each Party grants to the other Party, that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient for the conclusion and execution of the Agreement in accordance with its terms.
1.3. The Agreement enters into force from the moment Customer / User agrees to its terms in the manner provided by this Agreement, which shall be valid indefinitely.
1.4. Website reserves the right to make changes and amendments to this Agreement, with or without preliminary notice.
2. Terms used in the Agreement
2.1 The terms, which are not listed in this section are used in the text of this Agreement in accordance with their meaning of international law and accepted norms.
2.2 Authorization – the procedure of obtaining permission to conduct operations with the Card
2.3 Authorized User – a user registered on the Website, to simplify the registration of orders in the future, using a previously entered personal data and using accumulative discount for every successful order. The User uses the Personal Account, where he or she can edit his/her personal data.
2.4 Sales – unique and temporary reductions of prices on the Website, which allow the Customer / User to save on purchases.
2.5 Verification of the Customer / User – checking if the personal data is included in the ban lists: Individuals, E-mail addresses, postal addresses.
2.6 Verification of the Customer /User according to 3-D Secure standard – checking the personal data of the Customer/ User, where the request is routed by means of banks and international payment systems to the bank that issued the card.
2.7. EMS Post Service (AirMail Post) – a reliable way to deliver parcels and / or letters of recommendation by aircraft worldwide.
2.8. Order – a set of goods and services provided by the Website, their cost, the method and cost of their delivery, the Customer’s personal data. Order status – information for the authorized Client, which determines the current status of the order.
2.9. The invoice for payment (hereinafter – the “Invoice”) – an optional document containing the payment recipient’s bank details (the Seller), on which the Payer (Customer) carries out the transfer of money for the listed products or services.
2.10. Online Store – Website that sells products via the Internet.
2.11. Currency Exchange (hereinafter – the “Conversion”) – the exchange of currency of one country to another country’s currency in the implementation of different kinds of external economic operations.
2.12. User’s Personal Account (hereinafter – the “Personal Account”) – this is the section for registered users, which contains all the basic tools needed for work with the Website. After the registration a visitor becomes an authorized User of the site.
2.13. Login – User’s ID on his Personal Account.
2.14. Discounts – price reduction for a certain % depending on the sum of the order.
2.15. Password – a secret word or combination of characters generated and recorded by the Customer using the Website’s service tool. It is designed to verify the identity and authority of the Customer when he/she accesses his/her Personal Account.
2.16. The Customer / Payer (hereinafter – the “Customer”) – an individual or legal entity who orders and pays for the goods or services provided by the Website with the Card via the Internet.
2.17. Recipient – the person receiving the goods or services from the Website. The recipient may be both Customer and any other person specified by the Customer to receive goods or services.
2.18. User – in this case, the individual or organization visiting the Website for informational purposes.
2.19. Payment card (hereinafter – “the Card”) – special means of payment in the form of a plastic card issued in accordance with the legislation, which is used to initiate the transfer of money from the Payer’s account or the relevant bank account for the purpose of paying the cost of goods or services, or performing other operations.
2.20. The Goods – products that can be purchased on the Website.
2.21. Reimbursement period – number of banking days from the moment the Website confirms shipment of goods / provision of services until the Bank transfers reimbursement for the Website. Day of Confirmation is not included in the reimbursement period.
2.22. Transaction – a set of transactions between the Site, the Customer and the Bank for the purchasing of goods or services in the online-shop using the Card as means of payment.
2.23. A cookie file – a small piece of information that is sent to your browser and stored on your hard drive.
2.24. Force majeure – unpredictable event (for example, natural disaster, war, strike, revolution, etc.), independent of the will of the parties involved in the transaction, which leads to the impossibility of performance of contractual obligations.
2.25. Price – total cost of the goods, including shipping costs.
2.26. Acquiring – acceptance of payment Cards as a method of payment for the goods, works or services.
2.27. Chargeback – financial claim by the issuing bank to the acquiring bank for a refund of the Transaction. Used in the case when the Customer refuses to debit from his card account, which is detected by the Company after his receiving his discharge from the issuing bank.
2.28. IP-address – a unique numeric label that identifies your computer during a session on the Internet.
2.29. Web-sites – a complex of information and service functions available to users of the Internet, collected on one or more servers.
3. Registration and subscription to the Website
3.1. You can use the Website and order products from it without registration, but in this case access to the functional components of the Personal Account is impossible.
3.2. Personal Account provides a lot of useful features for Users / Customers:
– management of orders and other personal information;
– management of selected products, printing bills, etc.;
– tracking the status of orders, whether they are in the queue for review or already being delivered (see section 4 – “Product Order”);
– management of a subscription for the Website’s newsletters and updates;
– the ability to use Accumulative discounts, after every successfully issued and paid-up order.
3.3. During the registration, you provide your valid email address, password, your full name, mobile phone number, country, city, postal code, and your personal address for delivery of the goods.
3.4. Also, the registration procedure may be done using a profile on social networks. You can access the service using your account on the social network. In this case, it will be necessary to edit and add to the all the necessary accurate information to your Personal Account to carry out the order.
3.5. After the registering, you will receive a message about the successful registration on your e-mail and instructions to confirm your email address.
3.6. The Website provides a possibility to subscribe to news and updates, both on the home page and on the order’s registration page.
3.7. By subscribing to our newsletter, you agree that we will send you e-mail messages, such as: product upgrades, Website’s offers, news and more.
3.8. You can unsubscribe from our mailing list at any time by clicking on a link at the bottom of the letter or (if you are an authorized user) from your Personal Account.
3.9. The site does not conduct spam mailings. Spam is the sending of unsolicited e-mails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender had no previous contact or those who refused to receive messages of this kind.
3.10. If you provide information that is untrue, inaccurate, irrelevant or incomplete, or we have reasonable grounds to suspect that this information is untrue, inaccurate, irrelevant or incomplete, we may suspend or delete your account and refuse you in current and future using of the Website.
4. Ordering Goods and Order Status
4.1. Issuing the order you assure that you will not use the Website’s services, for operations related to business activities. Website reserves the right to monitor and limit the volume of purchases of products at its own discretion.
4.2. It’s possible to order both using the Internet browser (Firefox, Opera, Google Chrome, Internet Explorer, Safari, etc.) and mobile devices (iOS, Android, etc.).
4.3. You can select a product by entering its name in the search box or by choosing from the range proposed in the categories on the top side.
4.4. To see the full description of the product (i.e. composition, instructions etc.), you need to click on its name.
4.5. It is possible to order 2 and more items of goods. To do this, click on the “+” and add to the cart the necessary quantity. You will also receive a discount by ordering this way – the more items of goods you add, the less will be the cost per unit.
4.6. The User/ Customer may select another Recipient’s address, after removing the tick from the ‘Delivery address coincides with the address of the payer “on the order page, and specify the delivery address of the Recipient.
4.7. When you have selected the product and decided to purchase it, click “Buy.” Now you will see the selected products and the total sum to be paid.
4.8. When you navigate to the cart, on the checkout page, you will have to enter your valid email address, password, full name, mobile number, country, city, zip code, and your address for delivery of the goods.
4.9. Carefully check if all your information has been entered correctly. We may need additional verification of your information before we accept any order.
4.10. After identifying the desired items in the cart, click on «Checkout» (see section 5 – “Payment”). After, that you will receive a notification e-mail with further instructions, which will indicate the status of your order as “Pending”.
4.11. Next, after a successful payment we send you on e-mail the message where the status will be “In progress”.
4.12. Once your package has been shipped from the warehouse, the status changes to “Delivering”. You will receive an e-mail with the track number of the parcel. This track number is not updated immediately but after 1-3 working days, depending on the workload of the post office’s warehouse.
4.13. After you receive your parcel at the post office, the order status is changed to “Complete”. For authorized users it increases the Accumulative discount.
4.14. Within 15 days from the date of order, you can contact our technical support with any questions ([email protected]).
5.1. Payment for the goods is available online by web-interface of our payment system using the bankcards (credit / debit) Visa / MasterCard / Maestro.
5.2. Reliability of our gateway is confirmed by 256 bit SSL Certificate Secure Web Site, Verified by Visa and MasterCard SecureCode certificates.
5.3. Payment is made by cryptographic data encryption technology on a separate page with the 256-bit SSL.
It means that all your confidential information about your card number, CVV2-code and its other requisites are encrypted and transmitted through payment gateway to the bank processing center.
5.4. All payments are carried out in the framework of a three-stage verification scheme:
when making a transaction, Payer’s full card details (card number, card expiry date, the CVV code) are requested;
operation is confirmed by the OTP, which comes to the user’s mobile phone;
operation is also confirmed by 3-D Secure.
5.5. You can pay for your order by clicking on a link to a secure page using your bank card for online payment.
5.6. Please, note that for the successful operation the country of the bank of circulation must coincide with the mobile operator’s country.
5.7. After successful payment, we will send your package to the specified address within 1-3 business days and send tracking number information on your e-mail.
6.1. The goods are delivered from four Website’s warehouses in different countries (Ukraine, India, Malaysia, Thailand, Indonesia, US) worldwide.
6.2. If the Customer orders different products from different warehouses from the Website he will receive different parcels and possibly at different time.
6.3. Delivery occurs only after the site has received the payment for the ordered goods.
6.4. The costs for the implementation of the transfer to the bank account of the Website are assumed by the Website.
6.5. Price for delivery vary and actual price can be seen on the shipping information page.
6.6. The site uses the EMS Express(Air Mail Post) with the ability of tracking parcels. The approximate time of parcel delivery is 10-15 days worldwide.
6.7. Delivery occurs within 1-3 business days of payment. The customer will be notified of the shipment of the goods by electronic mail.
6.8. The goods are delivered to the Client in a dense packaging to prevent damage. At the Customer’s request the invoice can be attached to the parcel.
The Website can help to reduce the cost of sending for free and duty-free passage through customs.
7. Return Policy
7.1. If for some reason, we were not complied with the conditions, and you have not received your order within 30 days from the date of payment (incl. section 16.13. The Limitation and Disclaimer of Liability), we will refund the damage in full. In this case, full sum you have spent will be refunded to your bank account.
7.2. There is no return of goods in our store, so choose them carefully when ordering. But there are certain conditions under which we can make the refund – when the product is severely damaged or you did not receive your order (only after thorough inspection of our guilt (see section 16.11. The Limitation and Disclaimer of Liability), with previously sent photos from you, we will send you an identical product or make a refund).
7.3. The refund request and the reasons for the return. You can request a refund here, filling out the form. The reason for the return (of money or identical goods) can be:
– i received the wrong item;
– i received badly damaged goods due to bad transportation.
7.4. Return Operations and Return Status. When we receive your application for a refund, the default return status in your Personal Account is – “Under Consideration”. In our shop, there are two different return operations (depending on the situation and the client’s requirements):
1. Exchange (identical goods for replacement are sent):
– we review your application, and if the fact of damage and / or non-compliance is confirmed, we will – send you an identical product;
– if a product for replacement is not on stock, the return status will change to “Pending receipt”;
– when the product is ready to ship – “Goods sent”;
– delivery will be made immediately, and its track-number will be sent on your e-mail;
after the goods are delivered to you, the status will change to “The transaction is completed / the goods are delivered”.
– we review your application, and if the fact of damage and / or non-compliance is confirmed, we will refund you the money;
– in this case we will refund the damage within 5 days on your bank account and the return status will change to “Money refunded”.
7.5. You can cancel your order, but only in the case if it is not shipped from our warehouse (you can check its status by contacting the technical support [email protected]). But you’ll have to pay the fees to the bank for this operation. The sum of all fees will be automatically deducted from the total purchase price, and the remainder of the sum will be refunded to your account or bank card within 5 days.
7.6. We try to treat each customer purchase as soon as possible, and always work honestly and openly. If the Customer applies for Chargeback (which in turn carries a high cost and low rating of the Website for processing systems), the operation with the requirements of the Customer will be performed immediately. But in the future the person will not be able to buy products from our website, as he or she will not pass Verification.
7.7. Registered and paid-up order cannot be changed. You should just make one more order, if you decide to purchase other products from the shop. This order will be delivered in a separate package.
8.5. We collect information about you when you register and order from our Website or subscribe to our newsletter.
8.6. Any information that we collect from you may be used in the following ways:
– to personalize your experience of total purchases (this information helps us respond to your individual needs better);
– to improve our website in general (we continually strive to improve our products and services, based on the feedback information that we receive from you);
– to improve our customer service (your information helps us to respond to your requests more effectively, thereby perfecting our technical support);
– email, which you provide for order processing, will only be used to send you information and updates concerning your order.
8.7. We implement a variety of security measures for the safety of your personal information when you order.
8.8. We offer the use of a secure server. All transmitted information is provided via Secure Layer technology (SSL), and then encrypted in a processing gateway of provider database.
8.9. After a successful order, your personal information (credit card, address, personal contact details etc.) will not be stored on our servers.
8.10. We do not share your personal information with unauthorized persons. But it is available to our trusted employees, who help us with our Website and business in general, and distributors who are engaged in the promotion of products from our warehouses. We provide them with your personal information only to the extent that is required to process your order. They are prohibited from using that personal information for any other purpose.
8.11. While processing your transaction, your information, whether businesses or individual, will not be exchanged or transferred to any other company or other private parties, without your consent, except for the purpose of processing and delivery of the product you purchased, for financial institutions, government agencies, delivery and mail services, involved in the processes of fulfilling your order.
8.12. But if there were signs of violation of the law on the part of the client, we assist in the disclosure of his personal information to persons or authorities, which are authorized by law to receive such information.
8.13. Sometimes, at our discretion, we may include third party services links on our Website. These third-party sites have separate and independent privacy policies. Therefore, we assume no liability for the content and activities of these sites.
9. Editing or Deleting Your Personal Data
9.2. Registered users can review and edit their personal information by logging on to the website in the account form and entering their username and password.
9.3. Personal information includes the Customer’s profile, his/her address and recent orders.
9.4. Access to this personal information by our staff can only be performed in case of an emergency.
9.5. If at any stage, the Customer wants to delete his/her profile with personal information, we will require a letter from with the Customer’s identifying information and his account will be deleted from the Website.
11. Plugins and Social Networks
11.1. The Website uses plugins provided by the social networks, including Facebook (hereinafter – the “Social Networks”). Plugins are identified by logos of Social networks or the appropriate inscriptions.
11.2. When You visit pages of the Website containing a plugin, Your browser establishes a direct connection with the servers of the Social networks. They directly transfer the plugin content to Your browser, which integrates them into the Website, allowing individuals managing a Social network, to obtain information about the access to the corresponding page of the Website.
11.3. If You are using the plugin of Social network, we can recieve some of Your Personal data (e.g. name, date of birth, gender, email address).
11.4. When you visit the Website during the active session in a Social network, information about that visit can be collected by persons managing Social networks.
11.5. If you interact with the plugins, e.g. by clicking on the button “Like”, the corresponding information is transmitted from your browser directly to the persons administering a Social network and is saved by them.
11.7. If You are a user of Social networks and don’t want the persons who administer them to combine data about visits to the Site with other data about their users, You must log out from the profile of the Social network before visiting our Website. In the future you will be able to block Social media plugins using special extension in your browser.
12.1. The Website uses Sales as much as possible, making discounts on certain products.
12.2. The Sales may vary in the range of products that fall under them.
12.3. The Sales are valid only for a certain period of time, and if the Customer does not manage to make order in this period of time, the price returns to the original.
12.4. The Sales do not affect the quality of the goods or services provided by the Website.
13.1. The Website offers one-time discounts to Customers and Accumulative Discounts for Authorized Users.
14. Force majeure
14.1. The Website disclaims liability for complete or partial failure to perform its duties according to the Agreement, if any, was a consequence of force majeure arising after the entry into force of the Agreement, as a result of extraordinary events that could not be foreseen and prevented by reasonable measures.
15. Protection of Rights
15.1. This Website is owned and operated by https://okdermo.com and unless otherwise specified, all materials appearing on this Website, including the text, site design, logos, graphics, icons and images, photographs, fonts, and other materials (hereinafter “Materials”) are the sole property of the Website, in accordance with applicable copyright laws.
15.2. You acknowledge that the Website contains content that is protected by copyrights, trademarks or other intellectual property rights and that these rights are valid and maybe protected in all forms, media and technologies that currently exist or will be developed in the future. All rights not expressly granted herein are reserved. Any unauthorized use of materials appearing on this site may violate copyright, trademark and other applicable laws and may result in criminal and civil liability.
15.3. You can use the contents of the Website only for the purposes of purchasing from the Website. The Website allows only personal, non-commercial use of these materials for informational purposes.
15.4. None of the materials from this Website may not be copied, reproduced, modified, published, uploaded, posted or transmitted and distributed in any form or by any means without the prior written permission of the Website.
15.5. Website may disclose any content, personal information or records of any kind in order to: (I)to meet the requirement of the law or governmental request; (II) if such disclosure is necessary or appropriate for Website’s operation; (III) to protect our property rights or the rights of our users, directors, employees, representatives, suppliers, sponsors and third-party providers or licensors. We are not responsible for filtering, editing, or monitoring of such content.
15.6. The Website may terminate your access or suspend access to all or part of the Website without prior notice, for any behavior that we believe may violate any applicable law or the rights and freedoms of the users or behavior that harms the interests of other users, third-party providers, customers, sponsors, licensors, service providers or the Website.
15.7. Copyright © 2017 OKDERMO. All rights reserved. All software used on the Website is the property of the Website or those who supply the software.
16. Limitation and Disclaimer
16.1. The Website is not liable for malfunctions, errors or failures in the software and / or hardware, for the operation of the web-interface of the Website caused by reasons beyond the control of the Website, as well as the associated losses of the Customer.
16.2. The Website is not liable for the temporary absence of the Customer access to the software and/or hardware, providing the functioning of the web-Site interface, as well as the associated losses of the Customer.
16.3. The Website is not liable for Customer’s losses caused by unlawful actions of third parties.
16.4. The Website is not liable for the Customer’s losses resulting from:
16.4.1. The presence of “viruses” and other malware in the hardware and software used by the Customer to access the Website’s web-interface;
16.4.2. Wrong filling of transaction details of the counterparty when paying for goods via a Website interface;
16.4.3. Customer’s violations of the Agreement or recommendations on the use of the Website’s web-interface hosted on the domain https://okdermo.com
16.5. All content on the Website is created from internal and external sources to the best of own beliefs and with professional diligence.
16.6. The Website constantly and regularly updates all the information in accordance with the requirements of time. But at the same time, the Website cannot guarantee the completeness and accuracy of all information contained therein. For example, being the only correct one at the time of publication, the information may become outdated and lose relevance at the time the User reds it. The Website recommends to check the information.
16.7. The Website states that all recommendations and / or advice contained on the Website cannot be considered a substitute for professional medical advice of your physician, pharmacist or beautician. The site does not provide medical advice and content on this site should not be a substitute for professional medical diagnosis and / or treatment. The Website recommends you to consult a doctor and / or beautician before you buy the goods for which such consultation is necessary.
16.8. Neither the Website nor the authors who participated in the creation of the Website content are liable for damage that a Customer can get using the Website or the information provided on the Website.
16.9. The Website is not responsible for content posted by users in the comments, including links to third-party Web sites, to which users can get access after the registration.
16.10. The Website reserves the right to restrict delivery to certain countries, at its discretion, if a bad precedent or other restrictions, which led to a material or other damages on the part of the Website or Customers occurred.
16.11. As the Website has no control over the international Customs or mail and public services, the Website is not responsible for any loss of orders, lack or damage of the parcels in the country of destination because of the actions / or omissions of third parties (whether mail, customs or other government services), which are involved in the delivery of parcels to the Customer. We recommend solving these problems with your local post or public services.
16.12. The Website is not liable for any costs that the client may incur due to customs duties or other taxes in the Customer’s country.
16.13. The site is not liable for any orders that have been delayed by the customs of the destination country, which in turn can affect the delivery time. If the order was at the customs over 45 days from the moment of sending, the Website does not refund.
16.14. The Website will make full refund of the cancelled order in US dollars (USD) (as provided in section 7. Return Policy and Status), but the Website is not responsible for any discrepancy of currency at the time of return and its rate when converting from USD to the account currency of the Client.
16.15. The Website is provided on “as it is” and “as available” basis and we disclaim warranties of any kind, evident or implied, and including (but without limitation), warranties of property rights or implied warranties of trademark, or suitability for a particular purpose. None of our offices, directors, employees, agents, providers, sellers, sponsors, licensors, shall not provide a warranty.
16.16. The Website is not liable for any legal consequences, including the seizure and / or arrest. FDA authorized the use of cosmeceutical and other healing agents for the Customer’s discretion, allowing them to order specific products in specific and limited quantities. Any legal issues or claims should be directed to the Customer.
16.17. Before purchasing and using the product, the Customer must read carefully all the information provided on the Website in the product description, on the product packaging or on a label inside.
16.18. Website makes no warranty as to the results that may be obtained from use of the Website or information on the Website and the services or products offered by the Website.
16.19. The Website and its owners take no responsibility for the impact or usage of any product presented on the Website by the User / Customer.
16.20. The products mentioned on the Website as “generic” or “similar in composition” are presented for informational purposes only and for the advanced Users.
16.21. All trademarks mentioned in the section “Brands” (brands or manufacturers) or in the categories on the left side, are presented only as a reference. Also, mentioning the brand names anywhere on this Website, we make no claim on any patent / trademark, which the respective manufacturer / patent owner could have at hand.
17. Website Shutdown
17.1. Shutdown of the Website is possibly due to a variety of reasons (updating of data, software work, closing of the company and others). This agreement shall remain in force, even if it is terminated by either party.
17.2. All successful orders at the time of shutdown of the Website will be dispatched and sent to Customers to their addresses.
17.3. In such cases customer support will be contacted via e-mail [email protected]
17.4. We reserve the right to suspend or deny, at our discretion, your access to all or any section of the Website with or without notice.
17.5. You agree that any termination of your access to the Website may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your registration, and to prohibit any further access to such files or to the Website.
17.6. In addition, you agree that we will not be liable to you or any third party for any termination of your access to the Website.
18. User / Customer Agreement
18.1. I confirm that I am 18 years old or above.
18.2. I agree that I’m using the Website at my own risk and neither the Website nor its affiliates, nor one of the offices, directors or employees, agents, suppliers, providers, sponsors, licensors, warrant that the Website will be uninterrupted or error free and the Website makes no warranty as to the results that may be obtained with its use, or reliability of any information or content as well as services and goods provided on the Website.
18.3. Purchasing goods from the Website I confirm that I am under the supervision of the attending physician, or pharmacist or qualified healthcare employee and agree that the information on the Website relating to food additives, vitamins, cosmeceuticals, or other medicinal products of the Website is not intended to diagnose, treat, cure or prevent any disease.
18.4. I assure that before ordering the goods from the Website I have received all the necessary information about the product and that I am aware of all side effects, and also admit that I use the Website at my own risk and I am responsible for what I do with the information on the Website and for all results obtained from my actions.
18.5. I acknowledge that the products purchased on the Website meet all standards of the destination country, they will pass the State customs service (and / or Mail and / or other state Agency) of the country to which the order was issued without hindrance.
18.6. I agree to provide only true, accurate and fully updated information about myself when making an order or registering on the Website, as well as a timely update it.
18.7. When I register for the Website I am solely responsible for maintaining the confidentiality of my password and am solely responsible for all activities that occur under My Account after logging in with my password in the Authorization form.
18.8. I take personal responsibility for ensuring my computer’s protection measures and agree to immediately notify the Website of any unauthorized use of my password or account or any other breach of security.
18.9. Also, I agree that information on the Website may be changed with or without prior notice and all changes to this Agreement come into force upon publication of a new version of the Agreement, unless another date of entry into force is not defined in the publication of the actual text of this Agreement.
18.10. I confirm that I order goods from the Website not for resale, buy for personal use only and will not use the Website for any other purpose than specified in this Agreement and independently bear the risk of losses related to the violation of the Agreement. I agree to compensate the Website any losses arising from violation of this section of the Agreement and / or the Agreement in general on its demand.
18.11. When registering or ordering from the Website I confirm that all the conditions of this Agreement are clear to me, and I accept them unconditionally and in full.