Dear Valuable Customers, we hope this finds you well.

We’re all aware of the current situation around COVID-19 and the difficulties it is causing the world over. Our hearts and prayers go out to everyone affected by this unprecedented event, but this is also a time where we as a people will rise, and humanity will show its true face. Remember, we’re stronger together and can overcome everything that may come our way.

Whilst working to ensure you get the same service you expect from us, our operations are also impacted mainly as under:

  1. Shipping Time: Due to COVID-19, many countries have decided to cut flights or even shut down their air space for international flight services. As a result, the average delivery time which was earlier ten to fifteen working days will currently be thirty to forty working days.
  2. Products Inventory: The supply of the products is affected due to COVID-19. We are in the process of marking out of stock all those products in which we are facing supply issues. We are expecting that most of the products will be back in stock within a month time.
  3. Customer Service: We are trying to answer all the email queries as soon as possible but due to the limited availability of manpower, please expect delays of one working day.

We appreciate your patience and understanding in this testing time, and we hope that when this is all over, humanity wins in every aspect and above all else.

 

Here are a few safety measures you can take to help prevent the spread of COVID-19:

  • Wash your hands often with soap and water for at least twenty seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing.
  • Use hand sanitizers if soap and water are not readily available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • If you’re sick, stay home and relax.
  • Clean and disinfect frequently touches surfaces and objects.
  • To know more about COVID-19 and the safety precautions you can take to prevent its spread, please read this: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

Stay Safe.

OKDERMO Team

 

Shipping and handling

 

OKDERMO Skin Care Store delivering affordable, advanced, high-quality professional-grade, and strong cosmeceuticals. All the products are dermatologically/clinically proven and truly working, the highest quality skincare products combined with helpful customer support and convenient, fast worldwide shipping service. OKDERMO Skin Care has the following shipping methods available:

  • DHL and EMS Express with the delivery frame 1 week – to 3 weeks (counted from the dispatch date);
  • Registered Priority Air Mail (Non-trackable) with the delivery time frame: 2 weeks – to 4 weeks (counted from the dispatch date);

*All of our customer’s orders over $200 (when cart subtotal is over $200) are granted with the Free International Express Delivery!


OKDERMO Skin Care processing orders from Monday to Saturday (inclusive). Delivery time may vary but usually, it takes from 7 to 12 business days (shipping time depends on stock warehouse location and product availability), some time may take longer due to reasons not depending on OKDERMO Skin Care. Also please take into consideration that weekends, holidays, international customs check-ins, and busy shipping seasons may delay shipment.

Your order will be shipped out as soon as possible, generally within 24 hours since the order was placed in our web-store, but sometimes (in extremely rare cases) it requires more time to prepare and process an order (up to 5 business days). After the order was shipped, an update message with the information and a tracking number of your parcel will be sent to your e-mail address. Tracking numbers are not usually updated immediately but after 1-3 business days, it depends on the workload of the post office’s warehouse.

Kindly note, that the International Registered Air Mail shipping method is not always fully trackable and you will be able to see only dispatch and final delivery statuses online, without intermediary tracking checkpoints. EMS shipping method is always fully trackable online and Require Signature upon delivery (it is important, please note that).

Kindly note that tracking of your order online is a customer’s responsibility, only the customer should check the status of its order online. The parcel may stay in your local post office facility only 2 weeks (14 days), and if not collected by the recipient (customer) – it returned back to the sender (it is a general rule for all the parcels). If parcel returned to our warehouse we have to pay for the return and additional handling of the package (shipping and handling fees are not refundable).

Important note: all the international parcels as soon as crossing the border of your country (country of destination) automatically handled by your local national or private post authorities so delivery made by your local post office, for example in the US it is USPS post service, etc.

Miss of the delivery: If you miss your delivery you need to contact your local post office ASAP to rearrange delivery. Please be advised that we cannot be held responsible for unclaimed packages. It is up to you to contact the postal services as we cannot do so on your behalf. Parcels are generally waiting for collection on your local post office within 14 days, after the 14-day term parcel will be returned to the sender, according to general postal rules.


OKDERMO Skin Care store guarantees that all the orders will be carefully packed into soft plastic boxes to prevent any damage during transport. We also take care of parcels/packages successful and tax-free/duty-free passing your country customs. Shipments are coming to your doors from our warehouses located mainly in Asia (Thailand, Indonesia, Malaysia, India, Vietnam, Philippines, Taiwan, Hong Kong).

Dear customers, you are 100% covered/protected shopping with us – we are reshipping orders for free if your parcel was not delivered (lost during delivery), but we have to wait 5 weeks since the order dispatch date to make sure your parcel was actually lost and not just delivery delayed by any reason. Unfortunately, parcels permanently held on customs in your country cannot be refunded.

Dear customer, kindly asking to be attentive and patient – in case if you ordered 3 products which can be located in different warehouses, then the order will be shipped in different parcels and with different tracking numbers (you will be notified additionally about every tracking number separately by e-mail, if any questions appeared please contact support via email: [email protected]), so don’t worry/panic if you receive your products from different carriers and not simultaneously.

More information regarding the online tracking of your parcel you may find on our > Track your order page.

We hope you will be satisfied with our service!



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