Shipping and handling
OKDERMO Skin Care Store delivers affordable, advanced, high-quality professional-grade, and strong cosmeceuticals. All the products are dermatologically/clinically proven and truly working, the highest quality skincare products combined with helpful customer support and convenient, fast worldwide shipping service. OKDERMO Skin Care has the following shipping methods available:
- DHL and EMS Express with the delivery frame 1 week – to 3 weeks (counted from the dispatch date);
- Registered Priority Air Mail (Non-trackable) with the delivery time frame: 2 weeks – to 4 weeks (counted from the dispatch date);
*All of our customer’s orders over $200 (when cart subtotal is over $200) are granted with the Free International Air Mail Delivery!
*The Botulinum Toxin injections and Dermal Fillers are NOT under the Free International Air Mail Delivery promotion due to the special transportation needs of the cargo. The price of shipping is a $45 Flat Rate for all the Botulinum Toxins and Dermal Fillers
OKDERMO Skin Care processing orders from Monday to Saturday (inclusive). Delivery time may vary but usually, it takes from 7 to 12 business days (shipping time depends on stock warehouse location and product availability), some time may take longer due to reasons not depending on OKDERMO Skin Care. Also please take into consideration that weekends, holidays, international customs check-ins, and busy shipping seasons may delay shipment.
Your order will be shipped out as soon as possible, generally within 24 hours since the order was placed in our web store, but sometimes (in extremely rare cases) it requires more time to prepare and process an order (up to 5 business days). After the order was shipped, an update message with the information and a tracking number of your parcel will be sent to your e-mail address. Tracking numbers are not usually updated immediately but after 1-3 business days, it depends on the workload of the post office’s warehouse.
Kindly note, that the International Registered Air Mail shipping method is not always fully trackable and you will be able to see only dispatch and final delivery statuses online, without intermediary tracking checkpoints. EMS shipping method is always fully trackable online and Requires a Signature upon delivery (it is important, please note that).
Kindly note that tracking of your order online is a customer’s responsibility, only the customer should check the status of their order online. The parcel may stay in your local post office facility for only 2 weeks (14 days), and if not collected by the recipient (customer) – it returned back to the sender (it is a general rule for all parcels). If the parcel is returned to our warehouse we have to pay for the return and additional handling of the package (shipping and handling fees are not refundable).
Important note: all the international parcels as soon as crossing the border of your country (country of destination) automatically handled by your local national or private post authorities so delivery made by your local post office, for example in the US it is USPS post service, etc.
Miss of the delivery: If you miss your delivery you need to contact your local post office ASAP to rearrange delivery. Please be advised that we cannot be held responsible for unclaimed packages. It is up to you to contact the postal services as we cannot do so on your behalf. Parcels are generally waiting for collection on your local post office within 14 days, after the 14-day term parcel will be returned to the sender, according to general postal rules.
OKDERMO Skin Care store guarantees that all the orders will be carefully packed into soft plastic boxes to prevent any damage during transport. We also take care of parcels/packages successfully and tax-free/duty-free passing your country customs. Shipments are coming to your doors from our warehouses located mainly in Asia (Thailand, Indonesia, Malaysia, India, Vietnam, Philippines, Taiwan, Hong Kong).
Dear customers, you are 100% covered/protected shopping with us – we are reshipping orders for free if your parcel was not delivered (lost during delivery), but we have to wait 5 weeks since the order dispatch date to make sure your parcel was actually lost and not just delivery delayed by any reason. Unfortunately, parcels permanently held on customs in your country cannot be refunded.
Dear customer, kindly asking to be attentive and patient – in case if you ordered 3 products which can be located in different warehouses, then the order will be shipped in different parcels and with different tracking numbers (you will be notified additionally about every tracking number separately by e-mail, if any questions appeared please contact support via Email), so don’t worry/panic if you receive your products from different carriers and not simultaneously.
More information regarding the online tracking of your parcel you may find on our > Track your order page.
We hope you will be satisfied with our service!