Shipping Policy

Shipping Policy & Delivery Information. At OKDERMO Skin Care, we are committed to delivering high-quality, professional-grade cosmeceuticals at affordable prices – combined with reliable customer service and fast worldwide shipping.

Shipping Methods

We offer the following international shipping options:

• DHL / EMS Express:
  Delivery time: 1–3 weeks from the dispatch date
  Fully trackable and requires a signature upon delivery

• Registered Priority Airmail (Non-trackable):
  Delivery time: 2–4 weeks from the dispatch date
  Limited tracking – only shows dispatch and final delivery status

FREE International Airmail Shipping is available for all orders over $300 (cart subtotal).
Note: Botulinum toxin and dermal fillers are excluded from this offer due to special shipping requirements. These items ship at a flat rate of $60.

Order Processing & Dispatch

• Orders are processed Monday through Saturday

• Most orders ship within 24 hours, but in rare cases, it may take up to 5 business days (it is connected to low stock or various restocking conditions)

• Once your order is shipped, you’ll receive an email with tracking details (tracking info may update after 1–3 business days, depending on courier workload)

Tracking & Delivery Responsibility

• EMS shipments are fully trackable

• Registered Airmail offers limited tracking (dispatch + final delivery)

• Customers are responsible for tracking their orders and picking up parcels from their local post office

• Parcels remain at the post office for 14 days. If not collected, they are returned to us.
  Return shipping and handling fees are non-refundable

International Deliveries & Customs

• Once a parcel enters your country, it is handed over to your local postal service (e.g., USPS in the U.S.)

• Delays at customs may occur and can range from a few days to up to 3 weeks

• Please order in advance to accommodate potential customs delays

• Unfortunately, we cannot refund parcels that are permanently held by customs

❌ Missed Deliveries & Unclaimed Packages

• If you miss your delivery, contact your local post office immediately to reschedule

• We are not responsible for unclaimed packages

• After 14 days, unclaimed parcels are returned to us, and shipping fees will not be refunded

Lost or Delayed Orders

• If your order hasn’t arrived within 5 weeks from the dispatch date, contact us—we’ll reship it for free

• Claims for lost parcels must be made within 2 months of dispatch
  (We cannot assist with claims submitted after 3–5 months)

Packaging & Shipping Origin

• All items are securely packed in durable plastic boxes to prevent damage

• Orders may ship from multiple warehouses across Asia, including Thailand, Indonesia, Malaysia, India, Vietnam, the Philippines, Taiwan, and Hong Kong

• If your order includes products from multiple warehouses, they may arrive in separate parcels, each with a unique tracking number. You’ll be notified of each shipment individually via email

Product Handling & Customs

We make every effort to ensure your order:

• Is securely packaged

• Arrives in excellent condition

• Passes through customs tax-free/duty-free whenever possible

Need Help?

Visit our Track Your Order page for live parcel updates.

For any issues or questions, feel free to contact our support team via email.
We’re always here to help and committed to ensuring your satisfaction.